FAQs

We hope you have a nice experience shopping with us, here are a few frequently asked questions. If you have any questions or concerns, please send us an email at: support@petsclique.com

Q. Where do my items ship from?

A. We ship from our partnered warehouses & factories all over the world. Please expect your items to be shipped separately (if you order more than one item).

Q. How long will it take for my items to arrive?

A. Your product will ship within two business days of your order, and then take 7-20 business days for it to arrive at your doorstep. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. will a confirmation number be sent after i place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. Will I (the customer) have to pay customs?

A. Customers don't usually pay customs, but it depends where are you located and if you order more than 1 piece.

Q. Do you ship worldwide?

A. yes we ship to worldwide to most countries.

Q. Where is your company situated?

A. Our company is headquartered in the US while our warehouses and vendors are scattered around Europe, China and the US.